Input on
Recovery Services Survey is administered by staff in each program area. The people
we serve were encouraged to complete the survey on their own but were assisted
by staff if they needed help.Once the
surveys were completed, the individuals completing the survey placed them in
sealed envelopes and returned them to the Quality Improvement (QI) Department
where the results were entered into a data base.
The
survey was based on the adult version of the Mental Health Statistics Improvement Project (MHSIP) recommended by
CARF.This survey does more than evaluate the satisfaction with the
services provided it also has items that pertain to how the individual perceive
and experience the process of treatment planning and the role that they play in
determining goals and treatment.
Survey Results:
The
best possible score was a 5 (strongly agree) and the lowest a 1 (strongly
disagree) for each question.The ranking
of the categories from lowest to highest can be found on the following page.
The
report was reviewed at the May 2010 Director’s Meeting.
Annual
Comparison:
This
year the agency’s overall score was 4.42 compared to last years overall score
of 4.18. The people who participated in
the survey this year were from the Supported Housing, Residential Treat
ment, Day Services, Ho
meless
Programs, Employ
ment Services and
FACT.The
total number or returned survey’s were 322 compared to last years 291.
Distribution of Results:
This
Management Report will be distributed to the Board of Directors and the
Consumer Advisory Council.
Services Survey
